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Carnegie Library of Pittsburgh
Privacy Policy

Our Commitment To Privacy

Protecting your privacy is important to us. This notice explains our information practices and the choices you can make about the way the library collects and uses your information.

The Information We Collect

This notice applies to all information collected by or submitted to Carnegie Library of Pittsburgh. The types of personal information collected include:

  • Name
  • Address
  • Email address
  • Phone number
  • Drivers license number or alternative state identification number
  • Parent/guardian name for minors 17 and under
  • Approved individuals designated to pick up reserves and/or pay late fees
  • Library card number (used for materials request form and access to your library account)
  • Date of birth (used for library card application and program registration)
  • Gender (used for library card registration)
  • School grade (used for program registration only)
  • Name of school (used for Summer Reading registration only)

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The Way We Use This Information

We do not share information collected with outside parties except for possible uses related to the recovery of materials.

We use email addresses to respond to the email we receive, to confirm program registrations and occasionally to alert customers to new services they may want to use. We also send notices and e-newsletters to customers who have given us their email address for that purpose. Mailing addresses provided by customers for these purposes may be used to send program registration confirmation letters and to send information about library programs, services. Customers may opt-in to a separate fundraising database. Such addresses are not shared with outside parties.

We use non-identifying and aggregate information to better design our web site. For example, we may let it be known publicly that a specific number of individuals visited a certain area on our web site, but we would not disclose anything that could be used to identify those individuals.

We will never disclose a child's personal information such as full name, address, etc. ("information that would facilitate or enable the physical or online locating and contacting of a specific individual") without written approval from a parent or legal guardian. In accordance with Children's Online Privacy Protection Act (COPPA) we will only display a child's first name, neighborhood, and age on our site to announce contest winners and display customer-submitted comments.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to prohibit such unrelated uses. If law enforcement agents in the course of an investigation request library records, the library may be required by law to release records pertaining to your activities at the library.

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Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important to us. Parents are responsible for supervising their children's use of the Internet, especially when a child wishes to give out personal information online.

The personal information requested on our web site is sent directly to an internal database accessible only by staff or directly to a pertinent staff member's email account. Information collected by the Carnegie Library of Pittsburgh is not shared with any other agency or organization.

Parents and children are strongly encouraged to read Internet safety & civility for kids & parents and SafeTeens.Com: Internet safety for teens together. In particular, the sections Guidelines for Parents, My Rules for Internet Safety, and Basic Rules of Online Safety for Teens provide important assistance in helping minors to be safe while using the Internet.

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Interacting with the Library Online

Library users have many opportunities to interact with the Library online. We treat our customers with respect and expect the same in return. Here are some guidelines for online conduct.

What You Can Expect of Us

Social networking applications are an important media for Carnegie Library of Pittsburgh to reach online users. We will use editorial controls to assure a respectful and supportive environment. Posts and hyperlinks do not imply endorsement.

What We Expect of You

Users participating in CLP social media platforms like Facebook, Twitter, etc. will be expected to be courteous and respectful in content and language. We will delete content that does not meet these standards.

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Third-Party Partners and Outside Websites

The Library has established relationships with selected vendors for online services for its customers, such as the CLP mobile app. This may require limited sharing of customer information to provide the service. CLP's standards of privacy and confidentiality are contractually agreed to following the standards previously described. Mobile device GPS signals may be used to provide information to nearby library location and events. Library card personal identification numbers (PINS) will be required to remotely access the Catalog and databases. The library encourages customers to review the privacy policies of any library partners, service providers or other linked websites, applications or social networks.

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Outside Sites

The Library's website includes selected links to outside sites. Those sites may have different privacy statements and the Library's notice does not apply. The Library is not responsible for protecting personal information gathered by outside websites.

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Our Commitment To Data Security

Carnegie Library of Pittsburgh has taken reasonable steps to safeguard the integrity of its data and prevent unauthorized access to information it maintains, including but not limited to authentication, monitoring, and auditing. Security measures have been integrated into the design, implementation and day-to-day practices of the entire operating environment as part of its continuing commitment to risk management. These measures are intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession.

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How To Contact Us

Should you have other questions or concerns about this privacy policy, please call us at 412.622.3114 or send us an email at Ask a Librarian.

Revised July, 2012

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Further Information

See also Carnegie Library of Pittsburgh's