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If you prefer using our e-mail form to communicate with us, we'll be happy to respond to your requests. Please help us serve you better by keeping the following circumstances in mind:

  • Some reference questions are more complex than they first appear and may require further consultation with you.
  • Please include a phone number if you can, in the event e-mail is unavailable.
  • If your question requires more time or offline research than expected, we will work with you to establish a reasonable timeframe for a complete response. As a courtesy, we will contact you every 24-48 hours with our progress on unfinished questions.
  • To ensure equal access and fair treatment for all customers, questions are usually answered in the order they're received.
  • If you are contacting us regarding an eBook question, please fill out this form instead.

  • Certain questions about library accounts or personal records may require a referral to another library outside of Carnegie Library of Pittsburgh.
  • Inquiries referred to the Pennsylvania Department (generally about genealogy and Pittsburgh history) may require more time. Please visit the Pennsylvania Department's Research Requests page for more details.

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