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Are you having problems downloading digital content? Contact us and we'll respond as soon as possible, usually by the next business day.

In order to facilitate troubleshooting, please include the following information in your correspondence:

Full Name (required):

If you want a reply you must give us an email address.
Email Address (required):

Phone Number:

Library Card Number (required):

NOTE: Electronic resources cannot be accessed with a temporary library card.

Which service are you using? (required)
EBSCOhost Follett Freegal OneClick
OverDrive Zinio

Which format are you trying to download? (required)
audio book magazine music video

If you are using a portable device, device type (and operating system, if known):
(iPhone 3G with iOS4, Droid with Android 2.0, Kindle, Kindle Fire, nook Simple Touch, nook HD, iPad, etc.)

If you are using a computer, operating system:
(Mac® OS 10.6.2, Windows® 7 32- or 64-bit, Windows Vista®, Windows XP, etc.)

If you are using computer software, program and version:
(OverDrive Media Console, Windows Media Player, iTunes, Adobe Digital Editions, etc. Look under Help > About.)

Web browser and version, if applicable:
(Internet Explorer® 9.0, Firefox® 11.0, Google Chrome 19, Safari 5.1.7, etc. Look under Help > About.)

Title of the item(s) you are having problems downloading (required):

URL of any error page(s) you encounter (copy and paste):

Exact text of any error message (copy and paste):

Please describe your problem in as much detail as possible (required):

Any additional comments:

Please note that your personal information is protected by the terms of Carnegie Library of Pittsburgh's privacy policy.